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Terms & Conditions

Bookings

The seller’s website is an offer to treat only. Any contract shall consist of the buyer’s booking and the seller’s acceptance thereof. Any booking accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.

Prices

All prices are subject to VAT. The prices invoiced will be those currently charged by the seller. Although every effort is made to ensure the prices stated in the website are correct, should an error occur on price, and a booking is made, you will be informed and given the option of continuing the order at the correct price or cancelling the booking.

Payment Terms

Preferred method of payment is by credit/debit card or cheque. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including NHS, Councils, Schools, Universities etc qualify for instant credit facilities. Once an account has been opened terms are within 30 days of date on invoice unless the booking is made less than 30 days prior to an event, in which case immediate payment is required. We accept VISA, Mastercard, Delta, Switch, Solo, JCB and VISA Electron.

Cancellation and Refund Policy

All cancellations should be put in writing or email to accounts@stepex.com. Refunds will be made up to 30 days before an event, subject to a £50 administration charge excluding VAT). There are no refunds for cancellations received after this date. The transfer of a delegate place to a colleague is allowed but details must be sent to the organising office.